The "marketplace art pieces" are the ones bought directly from the artist here. For more information, visit our helpdesk for the marketplace here.
If you want to return an art piece, we recommend you to contact the artist through a chat message on your order-page. If you cannot find a common solution, please contact us: email@example.com.
If you received a damaged artwork
As a Buyer
Please be sure to inspect the item immediately upon delivery, and contact the artist if there are any issues. In the unlikely event that you receive an artwork that is damaged, we guarantee to work with you and the seller to reach the best possible resolution.
If you received a damaged artwork, you will have to:
- Write en email to the artist. You can find the artist’s email in your “order-page” on Artboost.
In the email, you will have to:
- Explain the problem/damage
- Attach images of the damage
As an artist
We highly recommend you as a seller on Artboost.com to insure your package when shipping your art piece. When your package is insuranced, you’re able to get a compensation refund from a damaged or lost shipment. We encourage you to talk with your local post office about insurance opportunities of your shipment.
In the unlikely event that you sent an artwork that got damaged during shipment, and in case your shipment is insurenced, you will have to contact the post office to make a complaint on the shipment.
While waiting for your compensation for your loss, we recommend you to talk with your buyer about their opportunity, e.g. if you want to send a new artwork. You can make a return transfer for your customer through your “order-page” on Artboost.