As a Buyer

Please be sure to inspect the item immediately upon delivery, and contact the artist if there are any issues. In the unlikely event that you receive an artwork that is damaged, we guarantee to work with you and the seller to reach the best possible resolution. 

If you received a damaged artwork, you will have to: 

  • Write an email to the artist. You can find the artist’s email in your “order-page” on Artboost.

In the email, you will have to: 

  • Explain the problem/damage
  • Attach images of the damage

As an artist

We highly recommend you as a seller on to insure your package when shipping your art piece. When your package is insured, you’re able to get a compensation refund from a damaged or lost shipment. We encourage you to talk with your local post office about insurance opportunities of your shipment. 

In the unlikely event that you sent an artwork that got damaged during shipment, and in case your shipment is insured, you will have to contact the post office to make a complaint on the shipment.  

While waiting for your compensation for your loss, we recommend you to tell the buyer what the course of action is now, e.g. if you want to send a new artwork.

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